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Refund Policy



EXTENDED REFUND POLICY

We stand behind all of our products and your satisfaction is very important to us. All purchases made from Divology Media (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.

General

Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

Physical Products

Most apparel & electronic hardware items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days.

If you are not completely satisfied, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at help@divology.com during the hours of 9 AM – 6 PM EST, Monday through Friday for refund procedures.

Digital Downloads, Full Service, & Digital Platform Access

All digital platforms, digital programs, pre-paid digital programs, text credits, and downloadable product sales are final. We do not offer digital product, service, or digital program/platform refunds, once a download/digital access has been assigned or a service is started to you there is nothing we can retrieve back. Our full-service products offer no refunds as this is a paid service for our time rendered. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at help@divology.com during the hours of 9 AM – 6 PM EST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way. 

Upgrades/Downgrades

Upgrades to higher plan levels in less than 45 days will result in the difference in the one-time plan set-up charges to be due. Downgraded plans at any time will not receive a refund or difference in plan set up charges in any set-up fees collected.

Payment Plans

If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to Divology Media and will not be refunded. Access to any digital product or platform will be removed.

Termination

Early cancellation, including termination by either party, or for non-payment, will result in the remainder of the balance being due. Any monetary amounts collected or pre-paid for the month, quarter, or year, will not be refunded. Text credit balances have no cash or monetary value and cannot be refunded.

If you decided to proceed with a refund, please be aware of Divology Media's Blacklist Policy. For more information, please email us at help@divology.com

Cancellation of Service(s)

If you wish to cancel any service(s) with Divology Media, you may email help@divology.com. Once we receive your request, your account will be terminated effective the day received.