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Refund Policy



Terms of Purchase and Refund Policy

Divology, Divology Media and all subsidiaries or affiliated brands and companies (hereinafter referred to as “Divology”, “We”, “Us” or “Our”) stand behind all of our products and your satisfaction is very important to us. All purchases made from us (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.

General

Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

Physical Products

Most apparel & electronic hardware items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days.

If you are not completely satisfied, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at help@divology.com during the hours of 9 AM – 6 PM EST, Monday through Friday for refund procedures.

Digital Downloads, Full Service, Digital Advertisement, Digital Campaigns, & Digital Platform Access

All digital platforms, Digital Advertisement, Digital Campaigns, digital programs, pre-paid digital programs, text credits, and downloadable product sales are final. We do not offer digital product, service, or digital program/platform refunds, once a download/digital access has been assigned or a service is started to you there is nothing we can retrieve back. Once Divology has received an order for Digital Products, Digital Advertisement, and Digital Campaigns, from you "the customer/client" the money is allocated to the product or service ordered. Our full-service products offer no refunds as this is a paid service for our time rendered. Itemized billable hours for time rendered is $150.00 USD per hour with a minimum of 3 hours per month.  If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at help@divology.com during the hours of 9 AM – 6 PM EST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way. 

Upgrades/Downgrades

Upgrades to higher plan levels in less than 45 days will result in the difference in the one-time plan set-up charges to be due. Downgraded plans at any time will not receive a refund or difference in plan set up charges in any set-up fees collected.

Product transfers

Website Hosting and domain transfers away from Divology incur a one-time transfer charge of $750.00. 

YouTube Channel Creation: Divology Media owns all rights, all the text, images, marks, logos, compilations (meaning the collection, arrangement and assembly of information) and other content on YouTube.com that is created by Divology.com. YouTube channels are created on Divology Media's Google accounts and are our exclusive property. A one-time transfer of these rights and assets may occur as outlined in our refund policy.YouTube Channel transfers away from Divology incur a one-time transfer charge of $850.00. 

Payment Plans

If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to Divology Media and will not be refunded. Access to any digital product or platform will be removed.

Please note that credit card payments over $5,000.00 incur an additional 3% processing charge. 

Termination

Early cancellation, including termination by either party, or for non-payment, will result in the remainder of the balance being due. Any monetary amounts collected or pre-paid for the month, quarter, or year, will not be refunded. Our rates are not pro-rated for any period of time. Text credit balances have no cash or monetary value and cannot be refunded. There are NO REFUNDS on any of our digital services, digital products, digital campaigns, or any level of our support services or account management services. Once access has been granted there is nothing we can retrieve back, therefore there is no refund on service or access, even for non-start or lack of usage or utilization. Ad credits can be rolled over for up to 30 days.

Canceling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at anytime you have delinquent invoices past 30 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.

If you decided to proceed with a disputed refund, please be aware of Divology Media's Blacklist Policy. A $99.00 dispute resolution fee will be added to all disputes under $5,000.00 and $399.00 plus legal fees (if applicable) to all disputes over $5,000.00. For more information, please email us at help@divology.com

Cancellation of Service(s)

If you wish to cancel any service(s) with Divology Media, you may email help@divology.com. Once we receive your request, your account will be terminated effective the day received. If you are on the Do it "With You" or Do it "Yourself" plan, you may also cancel directly in your admin dashboard under My Account - Information. If you cancel on the same day your auto payment is withdrawn, there is a 15% of the total billed amount, refund processing charge. The refund is not automatic and the request must be in writing the same day the charge occurs.

Updated 4/1/2021